Connect With Your Customers

RightNow Social Experience offers a two-pronged approach to the social web. First, RightNow Cloud Monitor allows you to monitor conversations on Twitter, YouTube, RSS feeds, your Facebook fan page, and other social channels, and then helps you respond quickly and appropriately. Second, RightNow communities enable you to integrate social media as a seamless part of your overall brand strategy. Together, they allow you to engage your customers in authentic conversations that increase customer satisfaction, build loyalty, and drive your business goals.

RightNow Social Experience empowers you to connect with your most passionate customers, so you can leverage their collective wisdom and brand loyalty to further your business goals.
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Deliver A World-Class, Branded Customer Experience That Is Personalized For Each Customer

RightNow Contact Center Experience delivers superior customer experiences consistently across phone and multi-channel interactions, while maximizing agent productivity, lowering costs, and driving revenue.

As part of RightNow CX, our contact center experience applications empower both customers and agents to find what they need quickly. Over the phone, customers can find information 24x7 or to be intelligently routed to an agent, based on their personal needs and preferences. They can also choose to interact with agents via email or chat. Most importantly, with any transition across channels, including the web, the customer interaction thread is maintained with RightNow's contact center applications to ensure a consistent cross-channel customer experience. Agents provide a great customer experience by presenting timely, contextually relevant information based on the interaction at hand.
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Proactively Engage Customers To Build Loyalty And Drive Revenue

RightNow Engage provides deep customer insights and enables proactive, relevant customer communications that build loyalty and drive revenue across web, social, and contact centerexperiences.

As part of RightNow CX, RightNow Engage helps to integrate your service, sales, marketing, and feedback functions, with the external experience channels customers use to interact with you. RightNow Engage also provides a powerful set of analytical tools and applications that deliver deep, actionable customer experience insight. Build loyalty and drive revenue by communicating the right message, to the right person, at the right time across your web, social, and contact center experiences with RightNow’s customer experience applications.
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The First Customer Experience Platform

The RightNow CX Cloud Platform is the first platform to be purpose-built for customer experience. The critical elements for building, leveraging, and delivering great customer experiences are surfaced with the Platform pillars of “RightNow App Builder”, “RightNow Knowledge Foundation,” and “RightNow Mission Critical Operations.”

In this complex ever-changing world where every interaction matters, to deliver customer experience excellence you need to rapidly adapt to evolving business needs, provide consistent and insightful interactions, and have the confidence of proven, reliable delivery.

The RightNow App Builder is a complete suite of tools to rapidly configure, extend, and integrate customer experience apps on the RightNow CX Cloud Platform.
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