The RightNow CX Cloud Platform is the first platform to be purpose-built for customer experience. The critical elements for building, leveraging, and delivering great customer experiences are surfaced with the Platform pillars of “RightNow App Builder”, “RightNow Knowledge Foundation,” and “RightNow Mission Critical Operations.”
In this complex ever-changing world where every interaction matters, to deliver customer experience excellence you need to rapidly adapt to evolving business needs, provide consistent and insightful interactions, and have the confidence of proven, reliable delivery.
The RightNow App Builder is a complete suite of tools to rapidly configure, extend, and integrate customer experience apps on the RightNow CX Cloud Platform.
The RightNow Knowledge Foundation is intelligent authoring, collaboration, and access for delivering up-to-date, consistent and relevant knowledge across all customer interactions.
RightNow Natural Language Search is the best-in-class natural language search engine for increasing sales, driving loyalty, and gaining customer insight.
The RightNow Mission Critical Operations is a cloud delivery platform that provides the reliability, security, and scalability demanded for mission–critical business.
Mission Critical Operations
App Builder
Knowledge Foundation
Data Sheet: RightNow CX Cloud Platform
White Paper: Ten Things To Ask Your SaaS Vendor Before Entering The Cloud
