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Engage

Proactively Engage Customers To Build Loyalty And Drive Revenue

RightNow Engage provides deep customer insights and enables proactive, relevant customer communications that build loyalty and drive revenue across web, social, and contact center experiences.

Business Challenges

Mass marketing messages are not effective
Customers are switching to competitors
Customers make a one-time purchase and never come back
Customer satisfaction remains low or flat
Reporting systems deliver incomplete access to information to drive effective business decisions

Solution

As part of RightNow CX, RightNow Engage helps to integrate your service, sales, marketing, and feedback functions, with the external experience channels customers use to interact with you. RightNow Engage also provides a powerful set of analytical tools and applications that deliver deep, actionable customer experience insight. Build loyalty and drive revenue by communicating the right message, to the right person, at the right time across your web, social, and contact center experiences with RightNow’s customer experience applications.

“RightNow enables us to transform all the customer feedback we get from every customer touchpoint into actionable customer insight, that insight is invaluable as we seek to strengthen brand loyalty and make customer service a competitive advantage.”
—Boyd Beasely, Senior Director of Customer Support, Electronic Arts

Marry Internal Business CRM Processes With Customer Communication Channels

RightNow Engage integrates internal business processes to the experience channels, so you can deliver a total customer experience.

Service
EMarketing
Sales
Feedback
Analytics
Enterprise Analytics
Fully integrated across the RightNow CX solution
Built on RightNow CX Cloud Platform, infusing knowledge across the CX solution and providing integration and extensibility

Delivering A Total Customer Experience

Delivering a total customer experience requires the ability to capture feedback, engage proactively and gather insight on customers. RightNow Engage gives you the tools you need to continuously monitor and improve on your customer experience strategy.

Provides deep customer insights and actionable business intelligence and shares them across your organization
Supports revenue generation
Delivers a branded customer experience with targeted, personalized messages
Captures and integrates customer feedback across channels, creating actionable business insight
Enhances operational efficiencies

Video: Engage Overview
Get deep customer insights and enable proactive, relevant customer communications with RightNow Engage.
Article: Engage Customers Proactively
Leverage customer knowledge to engage customers proactively in an intelligent, intentional, and compelling manner, and in the process, develop deep, long-term loyal relationships and customer advocates.
Article: I Want To Engage Customers With Enterprise Marketing Automation
Learn how to leverage every customer interaction and every detail of customer history with RightNow’s enterprise marketing automation solution.