Consumer Electronics / Hardware

RightNow’s Travel And Hospitality Solutions Convert Lookers To Bookers

More than 100 leading consumer electronics, hardware and appliance manufacturers use our customer experience software. Maximizing customer experience goes a long way in creating satisfaction—and a fair bit of revenue.

Building Brand & Driving Sales

• Supports indirect and direct sales
• Help consumers pick your products over competitors’
• Help social shoppers find and buy your products
• Leverage community knowledge for support and product ideas
• Drive product sales via segmented email communications
• Tap into customer enthusiasm for ideation and innovation

Streamlining Customer Care

• Deliver support in 33 languages with one solution
• Provide product information, robust self-service tools
• Collect customer feedback, immediate action on negative responses
• Intercept customer complaints from the social sphere
• Support outsourced and in-house customer service agents

Reduce Costs

• Easily resolve customer inquiries
• Reduce inbound email by 30 – 70%
• Reduce inbound calls by 10 – 30%
• Improve agent productivity by up to 20%
• Reduce agent training time in support of seasonal spikes