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Gaming & Entertainment
Top gaming and entertainment companies like Activision, Betfair, Big Fish Games, Disney Interactive, Electronic Arts, Mansion, NcSoft, Sony Online Entertainment, William Hill, and Ubisoft use RightNow's entertainment CX solutions to increase customer loyalty while driving down costs and increasing revenue.
Over-Deliver On Customer Expectations With RightNow’s Entertainment Solutions
RightNow’s entertainment solutions help gaming companies to be responsive to their customer needs regardless of the channel of interaction. Whether your customers contact you by phone, email, online, through an online community, or during an in-game chat, RightNow entertainment solutions help you to quickly respond and get your customers back in the game.
Gaining And Retaining Customers
Increase customer registrations through interactive support from live agents via chat and co-browse
Proactively reach out to customers with highly focused communications to retain their business and build loyalty
Drive increased product sales through segmented email communications.
Gain consumer insight for game and support enhancements
Leverage online customer community tools to build brand, loyalty, and revenue
Tap into customer enthusiasm for ideation and innovation
Improving Customer Care
Deliver support in 33 languages and dialects with one solution set
Provide more information and self-service tools to customers who want it
Empower agents through complete visibility into customer interactions and access to knowledge to help the customer
Gather feedback from customers on their experience and take immediate action on negative feedback
Deliver proactive customer support through monitoring and analysis of social media conversations
Support outsources as well as in house customer service agents—one application across all support organizations provides reporting consistency and operational simplicity
