Higher Education

More than 140 higher education institutions around the world such as DeVry, Drexel University, Imperial College London, Minnesota State Colleges and Universities (MnSCU), Texas Tech University, UCLA, University of Michigan, University of New England, and University of Western Australia use RightNow’s CX software to deliver an exceptional experience across the student lifecycle.

Optimizing Recruitment, Improving Retention, And Engaging Alumni

• Deliver personalized interactions at every stage of the student lifecycle
• Leverage critical knowledge to target accurately and drive recruitment and retention efforts more effectively
• Engage constituents with multi-channel, multi-stage campaigns
• Measure and track results in real-time Use live chat to provide real-time, text-based communication between employees and constituents

Improving Constituent Care

• Provide timely answers 24/7 with self-service
• Use powerful workflow to accurately route and respond to inquiries regardless of channel
• Guide constituents through a website, assist in filling out forms, or answer other questions
• Gather feedback from constituents and take immediate action
• Deliver proactive customer support through monitoring and analysis of social media conversations

Reducing Costs

• Reduce inbound email by 30 – 70%
• Reduce inbound calls by 10 – 30%
• Improve employee productivity by up to 20%
• Reduce new agent/staff training time
• Improve campaign effectiveness across multiple channels