Non–Profit

RightNow helps non-profit organizations significantly increase member engagement, reduce the cost of operations, and increase innovation and transparency. With RightNow CX your non-profit organization can expand its reach, promote your cause, and influence your target audience, allowing your organization to remain focused on its core mission.

Optimizing Recruitment, Improving Retention, And Engaging Donors With Non–Profit Organizations Software

• Deliver personalized interactions at every stage of the donor lifecycle
• Leverage critical knowledge to target accurately and drive recruitment and retention efforts more effectively
• Engage donors and supporters with multi-channel, multi-stage campaigns
• Increase speed, timeliness, and accuracy of information through web self-service
• Develop effective outreach programs to recruit and retain donors
• Measure the real benefit of development and marketing investments

Improving Supporter Communications

• Foster collaboration through online communities by developing a rich, flexible social environment designed specifically for engagement and lifelong retention.
• Gather feedback from supporters and take immediate action
• Quickly reassure donors they are part of a community and that their contributions are making a difference
• Quickly and easily address supporters’ questions
• Outreach, segment, target the right prospective donors
• Differentiate your organization
• Create passionate and loyal supporters
• Capture reusable knowledge from supporters and members

Reducing Costs

• Reduce inbound email by 30 – 70%
• Reduce inbound calls by 10 – 30%
• Improve employee productivity by up to 20%
• Improve outreach effectiveness across multiple channels
• Gather feedback on a faster timeline and a smaller budget