Software & Online Services

More than 250 software and online services companies around the globe, such as DivXNetworks, eHarmony, Hoovers, Intuit, Monster.com, and Napster use RightNow’s business software solutions to provide superior experiences to their customers and subscribers, while saving on operational costs.

Solutions Streamline Support Of Customers And Partners

RightNow’s business software solutions help software and online services companies respond to their customer needs regardless of the channel of interaction. Whether your customers contact you by phone, email, online, chat, or through the community, RightNow’s business software solutions help you to quickly respond and keep your customers satisfied.

Streamlining Support Of Customers And Partners

• Deliver support in 33 languages and dialects with one solution set
• Provide more information and self-service tools to customers who want it
• Empower agents through complete visibility into customer interactions and access to knowledge to help the customer
• Leverage online customer community tools to build brand, loyalty, and revenue
• Gain consumer insight for product and support enhancements
• Gather feedback from customers & partners on their experience and taking immediate action on negative feedback
• Deliver proactive customer support through monitoring and analysis of social media conversations
• Support outsourcers as well as in house customer service agents—one application across all support organizations provides reporting consistency and operational simplicity
• Gain greater control of and visibility into the outsourced contact centers

Reduce Costs

• Estimated millions saved annually through greater contact center efficiencies
• Reduce inbound email by 30 – 70%
• Reduce inbound calls by 10 – 30%
• Improve agent productivity by up to 20%

Increasing Sales

• Reach out to customers with highly focused communications Drive increased product sales through segmented email communications
• Market more effectively to retain current customers
• Increase upgrades and/or additional